The following Booking Conditions together with the General Information contained on this website form the basis of your contract with Keys please holiday homes on behalf of Dubaishortstay.com. Please read carefully as they set out our respective rights and obligations.
In these Booking Conditions, “You” and “Your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We” and “Us” means Keys please holiday homes All bookings are made subject to these booking conditions.
1. Making Your Reservation
Bookings can be made by completing the online booking form at www.DubaiShortStay.com and following the on-screen instructions or by contacting us direct by telephone - +971 4 4214988
Once we have received your booking form and booking deposit, we will, subject to availability, confirm your stay by issuing a confirmation via email which will include a link for online payment. This link will be sent to the Party Leader. Please check this link carefully as soon as you receive it, to verify its accuracy. Contact us immediately if any information, which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.
In order to confirm your stay, a deposit of 25% of the full payment (or full payment if booking within 60 days of arrival) must be paid at the time of booking. This deposit is non-refundable in the event of your cancellation or failure to pay on time as set out below. We must receive the balance of the cost of your stay not less than 60 days prior to arrival (or at the time of booking if this date has passed). This date will be shown on the confirmation. If you have not paid in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 5 below will be payable.
Security Deposit - At the time of check-in we shall take an amount Aed 2000 on apartments booking and 5000 Aed Villa booking of your credit card by means of taking an authorisation number, an Inventory check list will be carried out prior to departure where if damages are found, we shall then cancel the transaction with your credit card directly.
in case you wanted to pay by cash then a receipt will be produced and cash money will be refunded on departure provided no damages are found and no items missing.
3. Your Contract
A binding contract between us comes into existence when we dispatch our confirmation invoice to the Party Leader. Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.
4. Changes by You
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we are able to assist, an amendment fee may be payable together with any costs incurred by ourselves.
5. Cancellation by You
Should you need to cancel your stay once it has been confirmed, the Party Leader must immediately advise us via email or in writing. Your 'Notice of Cancellation' will only be effective when we receive it via email or in writing at our offices. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, we will only refund 50% of the amount collected 30 days prior to arrival or if it is less than 30 days prior to arrival, the funds will be held for future use and no refund will be available.
Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking excluding amendment charges. Amendment charges are not refundable in the event of cancellation.
Period before start of stay within which written/email notification of cancellation is received by us:-
less than 8 weeks - Deposit + 50%
less than 6 weeks - Deposit + 100%
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.
It is necessary to take out full travel insurance prior to your departure. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Travel insurance can be purchased separately through us at www.DubaiShortStay.com
7. Changes and Cancellation by Us
Occasionally we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
If we have to make a significant change to, or cancel your booking, we will tell you as soon as possible. We will endeavour to offer you an alternative should a significant change or cancellation occurs.
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Very rarely, we may be forced by "Force Majeure" (see clause 9) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.
8. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "Force Majeure". In these Booking Conditions, "Force Majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
9. Our Liability to You
9.1. We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we refer to “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 9)
In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.
Please note we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.
9.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided.
9.3. *We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your stay.
*Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is 200 AED per person affected as you are assumed to have taken out adequate insurance at the time of booking.
10. Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full, in recovering full payment from you.
We expect all clients to have consideration for other people. If, in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
12. Special Requests and Medical Problems
If you have any special requests, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. *Although we will endeavor to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
13. Passports, Visas and Health Requirements.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation.
14. General Terms
You shall not, at any time be allowed to smoke on any part of the property where it is clearly indicated by us or where smoking is normally prohibited.
You and/or your guests shall not disturb, annoy, endanger, or inconvenience neighbours, nor use the properties for any immoral or unlawful purposes, nor violate any law or ordnance, nor commit waste or nuisance on or about the premises. We reserve the right to oblige you to vacate the property prior to the expiry of your rental period and forfeit the payment you made towards the property, in the event a complaint is received from any of the neighbouring occupants that results in a police intervention for noisome, unsightly, injurious, objectionable, illegal or detrimental, a public or private nuisance or a source of damage or disturbance to any neighbouring occupier of the property.
You shall not allow any number of visitors into the property in excess of the number determined by dubaishortstay.com from time to time; any excess of such number shall be notified and approved by dubaishortstay.com. You shall report to dubaishortstay.com, as soon as practicable, any reparation required or damages brought to the property and shall provide any and all reasonable assistance to dubaishortstay.com to repair such damage.
All external expenses for services rendered during your stay in the property, including without being limited to, dry cleaning, food deliveries and similar services, shall be paid by you directly and separately of any rent charged by dubaishortstay.com. Dubaishortstay.com reserves the right to retain any deposit amount received from you on account to settle any such outstanding services. The pool shall be used by you/your visitors in a careful and vigilant manner and you shall be solely and exclusively responsible for any injury or harm sustained by yourself or any of your visitors during the usage of the pool.
You agree to indemnify and save Dubaishortstay.com free from all liability, loss or damage arising from any nuisance or harm made or suffered on the property by you, your guests or from any careless, neglect, or improper conduct of any persons entering, occupying or visiting the property.
15. Prices and Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors may occasionally occur. You must therefore ensure you check all details.
16. Acceptance of terms & Conditions
I have read and understood these terms and conditions and undertake to abide by the same and acknowledge the right for Dubaishortstay.com for any measure it may take in the event of a breach of these terms and conditions.
Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.
Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.